CASE STUDY | SAFETY CLARITY

Enhancing Safety and Security Through Intelligent Monitoring

iSafe

Transforming safety and security systems monitoring across live rail operations with AI-enabled analytics

Smart monitoring across unmanned stations

Real-time

Faster incident response reduced from minutes to seconds

24/7

Automated vigilance across stations

Scalable

Reduced manpower dependency for continuous surveillance operations

Preventive

Decreased near-miss incidents and unauthorised access events

THE CHALLENGE

Proactive monitoring without compromising response time and expanding workforce

Delayed responses

Critical incidents are often only seen after they begin

Manpower strain

Hundreds of video feeds must be monitored simultaneously

Safety risks

Track intrusion and unsafe passenger behaviour require instant detection and intervention

Passive monitoring

Underutilisation of video data for proactive analysis and prevention

Creating operational clarity

Engineering intelligence into existing surveillance systems

Platform development

Develop an AI-enabled safety and security platform

Anomaly detection

Leverage deep learning models to detect anomalies via iSafe

Human oversight

Man-in-the-loop model ensures human operators maintain oversight

Unified dashboard

Single dashboard view across surveillance network and analytics

Rapid visualisation

Digital twin visualisation for rapid situational awareness

KEY INSIGHT

Smart systems to drive safer operations, without disrupting the network

Video data becomes actionable intelligence when AI is integrated into existing operational workflows. This enables safer operations without additional manpower and shows how meaningful transformation can be achieved without rebuilding infrastructure.

TARGETED INTERVENTIONS

Engineering intelligence into existing surveillance systems

AI-driven detection

Deploys computer vision and deep-learning models to detect track intrusions; unsafe loitering; and slip, trip and fall incidents

Real-time alerts

Integrates with Operations Control Centre workflows for alert generation within seconds

Human-directed control

Ensures operators retain decision authority and escalation control

Unified visibility

Provides a single operational view across CCTV networks via a centralised platform

Brownfield integration

Augments existing surveillance infrastructure without requiring large-scale replacement

REGULATORY PRIORITIES

Engineered to deliver safety assurance, auditability and operational control from day one

01

Data protection

Secure architectures aligned with cybersecurity and data protection standards

02

Decision traceability

All incidents and system actions provide full traceability and auditability

03

Safety alignment

Monitoring processes align strictly with established rail safety management systems

04

Controlled introduction

Detection models were validated under real operating conditions in phases to ensure reliability

Capabilities in action

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AI & computer vision + Smart surveillance & video analytics + Digital command & control + Real-time incident detection + Brownfield system integration

OUTCOMES

Proactive incident preventionContinuous automated surveillanceOptimised manpower deployment

Real-time

Faster incident response reduced from minutes to seconds

24/7

Automated vigilance across stations

Scalable

Reduced manpower dependency for continuous surveillance operations

Preventive

Decreased near-miss incidents and unauthorised access events

“For an OCC, timely information is critical. iSafe gives us eyes on the ground across the network, including at unmanned stations, and alerts us to potential incidents within seconds. This allows us to gain situational awareness much faster, coordinate the appropriate response and ensure help reaches where it is needed as quickly as possible.”

Mr Goh Khim Wah

Chief Controller, Bukit Panjang LRT

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