Our Capabilities & Experience
Best-in-class Passenger Experience and Capabilities
We are relentless in our pursuit to deliver best-in-class passenger experience anchoring on our strong safety culture, experience-led solutions, deep engineering capabilities, and commitment to providing positive commuter experiences.
Safety #1 priority
Build trust in metro network, operations and maintenance
Safety #1 priority
Build trust in metro network, operations and maintenance
Safety remains our #1 priority through a deliberate focus on addressing human factors and strengthening of last-mile compliance resulting in year-on-year decrease in workplace and passenger incidents.
System engineering approach to asset management
A sustainable metro network
System engineering approach to asset management
A sustainable metro network
Strong collaboration with Authorities and OEMs to design and build a sustainable land transport industry, while adopting a System Engineering approach to deliver optimal asset management practices.
Digital innovation
Future-proof and enhance operations and maintenance
Digital innovation
Future-proof and enhance operations and maintenance
SMRT’s iTrains masterplan charts SMRT’s journey in leveraging on IoT, sensors and analytics to enhance operations, maintenance, service and a data-driven, smart network.
Integrated O&M approach for higher reliability
Deliver reliable metro service to commuters
Setting up an Operational Control Centre integrating the command and control of all lines to enhance real-time situational awareness for faster decisions and actions, ensuring minimal disruptions to service.
Integrated O&M approach for higher reliability
Deliver reliable metro service to commuters
Stations as Destinations
Increase ridership, create exceptional customer experiences, augment fare business
SMRT is Singapore’s largest managing agent and owner of retail and advertising assets in transit environments, transit-oriented developments and malls, delivering retail and advertising solutions and services that create vibrant transit destinations.
Stations as Destinations
Increase ridership, create exceptional customer experiences, augment fare business
Building affinity and lovability
Enhance reputation of Public Transportation and effect co-creation with communities
As a public transport operator, commuters are at the heart of everything we do. SMRT embody the “WeCare” service mindset to deliver safe, reliable, comfortable and delightful journeys for all commuters.
Building affinity and lovability
Enhance reputation of Public Transportation and effect co-creation with communities
What we do
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Ecosystem of mobility solutions for businesses and individuals
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Proven capabilities in brownfield maintenance, repair, overhauls, and renewal works concurrent with rail operations
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Extensive experience managing rail and road assets throughout lifecycle
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Successfully developed and delivered greenfield GoA4 metro lines
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Experience in phased roll-out and progressive extension of lines with seamless interfacing with existing lines
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Non-fare revenue growth and sustainability specialists
Operational Readiness
Our multi-disciplinary team draw on our proven expertise in engineering, operation and maintenance to help ensure processes, systems and competencies are well-planned, tested, implemented for Railway & Depot operations. We have diverse experience and world class capabilities in Project Management and Operation & Maintenance to deliver safe and sustainable steady-state rail transit systems. From assessing readiness from an operator’s point of view, to improving systems and operations. Once we get your network up and running, we continuously fine-tune and enhance performance, operations and processes through robust frameworks and an agile systems engineering approach.
Operations & Maintenance (O&M)
Our deep experience in management, operations & maintenance engineering will help you meet reliability, availability, maintainability, supportability, and safety standards in your rail and systems.
Our strength lies in our system-wide domain expertise, complemented by familiarity with the latest technological advances, and our spirit of innovation. Extensive experience managing rail assets throughout their lifecycle. We bring proven capabilities in brownfield maintenance, repair, overhaul and renewal works concurrent with rail operation.
We have expertise in successfully mobilising greenfield Grade-of-Automation 4 (GoA4) metro lines.
Transport Planning
Our consultants provide transport planning guidance and consultancy to local government agencies on making the best use of emerging and future technologies to better support estates and precincts in the short; medium; and long-term.
Technical and Knowledge Development
Strong operation and maintenance experience in developing and delivering bespoke workplace & online training using the latest in experiential, collaborative and self-directed learning methodologies.
- Operation Management
- Engineering Management
- Maintenance Management
- Project Management
- Leadership Training
- Customer Experience Training
